// Customer satisfaction · Surveys
Customer-satisfaction surveys, built in
Transactional satisfaction surveys, built into the sale and the repair.
Most shops measure satisfaction with a separate survey tool that never knows what the customer actually bought or had fixed. bikeryOS builds it in. When a sale or a work order is completed, a short satisfaction survey can go out automatically — by email with a single-use link, or inside the customer portal — and every answer is tied back to the exact transaction, the mechanic and the salesperson behind it. Star ratings, yes/no and free-text questions are configurable, delivered in the customer’s language, and roll up into satisfaction analytics per staff member and per customer.
Triggered by the transaction
Completed sales and repairs fire a survey automatically, so you ask for feedback at the moment it counts — not weeks later from a disconnected list.
Email + portal, single-use
Customers answer through a single-use email link or straight inside their portal, in their own language — star ratings, yes/no and free-text, whatever you configure.
Per-staff & per-customer analytics
Because each response is tied to the real transaction, results roll up by mechanic, salesperson and customer — turning feedback into something you can act on.
Native, not bolted on
The survey engine lives inside bikeryOS and is wired to the workshop and the till, where most competitors rely on a separate third-party tool that never sees the transaction.
- Auto-triggered by completed sales and repairs
- Delivered by single-use email link and in the customer portal
- Star-rating, yes/no and free-text questions, in the customer’s language
- Per-staff and per-customer satisfaction analytics, tied to the transaction