The platform

One platform for the whole dealership.

A tour through every capability — from multi-branch inventory and a fiscal point of sale to workshop planning, leasing and an AI layer over all of it. Multi-tenant, multi-branch and multi-language by design.

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Racers in colourful team kit on a country road

// Master data · Catalogue

One source of truth for your catalogue

Master data is the foundation every other module reads. Products carry multilingual names and attributes, organised by brand and a category tree, with SKU profiles, size curves, units of measure, barcodes and EANs. Each bicycle is a serialized unit with frame-number genealogy. Compatibility links and fitment rulesets define which spare parts fit which bikes — and surface alternative bikes by size and category for sales. Branch topology, locations and storage areas, label printing and bulk import from systems like Ascend all hang off the same clean data.

Racers in colourful team kit on a country road

// Catalogue · Enrichment

A complete catalogue, filled in one click

A single Sync/Enrich action fills a product's photos, specifications, geometry and description automatically. bikeryOS cascades through the data you already have rights to — your own B2B suppliers over VeloConnect, then the BIDEX BikeData industry catalogue — and finally AI-assisted enrichment on Enterprise to close any remaining gaps from public product data. Every field lands under a curated-field lock, so your own manual edits are never overwritten, and one or two product images are imported for you. Your team lists new stock faster, with complete, consistent data and far less typing.

Racers in colourful team kit on a country road

// Multi-branch inventory

Real-time inventory across branches

See live stock in every branch, reserve units against a customer, and move stock with first-class inter-branch transfers instead of manual delivery notes. Each bicycle is a serialized, long-lived object: its frame, motor and battery numbers are captured once and carried through receipt, sale, every service visit and eventual repurchase. Everything is a projection of one append-only event log, so the audit trail is complete.

Cyclists racing through city streets during an event

// Goods receiving

Goods-in that captures every serial

Receive deliveries against advance shipping notices by scanning EANs on a phone or tablet — mobile-first for the shop floor. For bikes, goods-in captures the frame, motor and battery serials at receipt, so genealogy starts the moment a unit arrives. Discrepancies, blocks and assembly status are tracked against the same record the rest of the platform reads.

// Sales

Quotes, orders and supplier sourcing

Build quotes with agreed prices against UVP and margin visibility gated by role, then turn an accepted quote into an order. Sourcing follows a clear path: check local stock first, then other branches, then source from a supplier — comparing cost and lead time before committing. The customer's milestones, from order received to ready for pickup, fan out as notifications in their preferred language.

Mountain bike on a forest trail

// POS · RKSV

A point of sale that is fiscal by construction

The POS is Austrian RKSV-compliant by design: every cash-relevant sale produces a signed, chained receipt, a gap-free DEP is maintained, and daily and monthly closing receipts are generated. Voids and refunds are compensating transactions, never edits, matching the append-only model. Self-checkout and assisted lanes share one fiscal backbone, and an offline-resilient signing queue keeps the counter running.

A mechanic repairing a bicycle at the workshop bench

// Workshop

Capacity planning by mechanic-minutes

Plan the workshop against real capacity in mechanic-minutes, accounting for skills, schedules, vacation and parts availability. Work orders run a clear lifecycle from intake through execution to close, priced on standard job times. Mechanics attach before-and-after photo reports to document each repair, building trust and a durable service history on the bike.

// HR · Workforce

One people directory with leave that adds up

HR is the single directory for everyone who works in your shops — employees and contractors alike — and the home of leave, absence and time off. Leave balances are kept in hours and built from an append-only ledger, so every accrual, booking and adjustment is traceable down to the entry. Policies resolve from a tenant default to a per-branch override and adapt to worker type, while the accrual engine handles carryover caps and rolling forfeiture — gated on a notification so nothing expires unannounced. Requests move through a clear approval workflow, and a month-view team absence calendar keeps managers in the picture. DACH-aware throughout: Austrian Krankenstand is captured without touching a balance, while other regimes track sick leave against one.

// Complaints · Warranty

Complaints, statutory and manufacturer warranty in one flow

Handle every claim in a single workflow: the 24-month statutory Gewährleistung — with its 12-month reversal of the burden of proof — runs alongside the manufacturer's voluntary Garantie. bikeryOS surfaces an advisory warranty position as decision support; it never auto-accepts or auto-rejects, the dealer always decides. Capture the evidence on the spot with photos, video and audio voice notes straight from the phone, each tagged by purpose, look the customer up by frame number, drive a manufacturer RMA with status history, and export the whole case as a one-click ZIP bundle.

// Purchasing · Veloconnect

Pre-order planning and Veloconnect ordering

Plan the pre-season Vororder and in-season reorders from sales history, turnover and current stock, instead of guesswork. Through the open Veloconnect B2B standard, bikeryOS reads live supplier availability, pricing and lead times and places orders directly. Supplier comparison surfaces the best cost and delivery for each line before you commit.

Cyclists racing through city streets during an event

// Connected procurement

Seamless supplier integration, end to end

From a customer's order to the supplier's warehouse and back — without re-keying. bikeryOS talks to your suppliers over the open VeloConnect standard, raises purchase orders automatically, books goods in, captures serial numbers, and links every customer order to the exact supplier order that fulfils it. Less admin at the counter means more time with the customer.

The peloton sweeping through a sunlit road race

// CRM · Customer journey

A 360° customer journey, consent-first

Every customer has one record linking their bikes, quotes, orders, test rides, services and complaints — no duplicates, no disconnected lists. Marketing and data consent is explicit, versioned and auditable, and the notification service checks it before any outbound message. Post-purchase automation, segmented follow-ups and service reminders close the loop back to the next purchase.

The peloton sweeping through a sunlit road race

// Customer satisfaction · Surveys

Customer-satisfaction surveys, built in

bikeryOS measures satisfaction where it actually happens: the moment a sale or a repair is completed, it can trigger a short survey automatically. Customers answer by email through a single-use link or straight inside their portal — star ratings, yes/no and free-text, in their own language. Because each response is tied to the real transaction, the mechanic or the salesperson, results roll up into per-staff and per-customer satisfaction analytics you can act on. It is native to the platform and wired to the workshop and the till — not a bolted-on third-party tool that most bike and POS systems fall back on.

An e-bike with its mid-drive motor and battery

// Leasing

Employer leasing as a first-class channel

JobRad, Firmenradl, Bikeleasing and Company Bike are modelled as proper sales channels, not a payment workaround. bikeryOS captures the UVP as a distinct field, separates the handover date from the lease start, and settles cleanly with each provider via credit note. Austrian and German tax treatment differ, and the platform keeps the right fields for each.

// Pricing · Market intel

Pricing and market intelligence

Quotes show the agreed price against UVP, with margin visibility gated by role so the right people see the right numbers. Market-price intelligence supports the sales conversation without hard-coding disputed benchmarks. Reduced repair-labour VAT and other DACH specifics are handled where the rules apply, not bolted on afterwards.

// AI assistant

An AI assistant on every screen

An assistant embedded on every screen, grounded in your tenant's live data. Ask in plain language: it finds a product by code, name, EAN or barcode and reads its stock across stores, then cites its sources and never invents figures. It respects permissions — margin masking and the rest — stays read-only and safe, answers in your language, and sees only your tenant's data.

// AI assistance

An AI layer over every module

An AI bike advisor matches riders to the right bike, size and geometry from height, riding style, budget and goals. AI compatibility linking automatically maps compatible spare parts to bikes and suggests alternative bikes by size and category when a model is out of stock. Forecasting supports planning, and the embedded assistant answers questions in plain language. AI is advisory only — it reads projections and proposes, but never writes stock or money directly; a human or automation always commits through the same logged, attributable commands.

// Executive BI

Executive business intelligence

Because every process writes to one event log, dashboards are projections of the real operation rather than re-keyed spreadsheets. Build your own reports on a visual dataset modeller — drag in tables, define the joins — and pin them to dashboards, all over a semantic layer that refreshes hourly. A growing library of ready reports already spans sales, workshop, purchasing, staff and catalogue — customer value maps, corporate-customer analysis, staff timesheets, balances and sales, supplier and category performance. Correlation IDs thread each process from command to event for a trustworthy, end-to-end view.

// Native iOS app

bikeryOS, native on iPhone and iPad

A native Swift app built for the shop floor. Ring up sales, work the bench, count stock and handle your own leave — fast, offline-tolerant and unlocked with Face ID. The same tenant, permissions and data as the web app, in your hand.