// Complaints · Warranty
Complaints, statutory and manufacturer warranty in one flow
Complaints, Gewährleistung and Garantie in one workflow — evidence captured on the spot.
Run every complaint through one clear workflow. The 24-month statutory Gewährleistung, including the 12-month reversal of the burden of proof, is tracked right next to the manufacturer's voluntary Garantie, and both feed an advisory warranty position. That position is decision support only — it never auto-accepts or auto-rejects a claim, the dealer makes the call. Capture the evidence while the bike is in front of you, look customers up by frame number, drive the manufacturer RMA, and hand the whole case over as a single export bundle.
Statutory and voluntary warranty
Track the 24-month Gewährleistung with its 12-month burden-of-proof reversal alongside the manufacturer's Garantie. An advisory position supports the decision; it never decides for you.
Capture evidence anywhere
Take photos, video and audio voice notes — like a recording of a motor noise — straight from the phone, each tagged by purpose: invoice, frame plate, damage or defect.
Send it to the manufacturer
Drive a manufacturer RMA with full status history and goodwill approvals, then export the whole case as a one-click ZIP to email or upload to the B2B portal.
- Gewährleistung and Garantie in one advisory, dealer-decides workflow
- Photos, video and audio voice notes from the phone, tagged by purpose
- Frame-number lookup, including bikes bought elsewhere
- One-click ZIP export bundle for manufacturer RMA and goodwill